Privacy Policy

1. Introduction

PublishNode ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our content management platform and services (the "Service"). Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Email address, name, and password when you create an account
• Payment Information: Billing details processed securely through our payment processor (Paddle)
• WordPress Credentials: WordPress site URLs, usernames, and application passwords you provide to connect your sites
• Content Data: Blog posts, images, and other content you create or upload through the Service
• Communications: Messages, feedback, and support requests you send to us

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Usage Data: Information about how you interact with the Service, including features used and actions taken
• Device Information: Browser type, operating system, IP address, and device identifiers
• Log Data: Server logs, error reports, and performance data
• Cookies: Small data files stored on your device to enhance your experience

2.3 Third-Party Services

We use third-party services that may collect information about you:

• Supabase: Database and authentication services
• Paddle: Payment processing
• OpenAI: AI-powered content processing
• Vercel: Hosting and infrastructure

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service: To operate, maintain, and deliver the features and functionality of PublishNode
• Process Transactions: To process your subscription payments and manage your account
• Communicate: To send you service-related notifications, updates, and marketing communications (with your consent)
• Improve the Service: To analyze usage patterns and enhance user experience
• Customer Support: To respond to your inquiries and provide technical assistance
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Storage and Security

4.1 Data Storage

Your data is stored securely using industry-standard practices:

• All data is encrypted in transit using SSL/TLS protocols
• Database information is stored with Supabase, which provides enterprise-grade security
• WordPress credentials are encrypted before storage
• Payment information is processed and stored by Paddle, not on our servers

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Monitoring and logging of system activities
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• WordPress Sites: Content you publish is transmitted to your connected WordPress sites
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Account Closure: Delete your account through your account settings

To exercise these rights, please contact us at support@publishnode.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the Service to function properly (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with the Service

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or security purposes.

9. Children's Privacy

PublishNode is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection and use
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

To exercise these rights, please contact us at support@publishnode.com.